June 20, 2005
Iknow establishes business partnership with Compuware
Iknow and Compuware entered into a business partnership to jointly market and sell knowledge management solutions that incorporate Compuware's integrated IT management and application lifecycle products. Compuware Corporation (NASDAQ: CPWR) maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Learn more about Compuware at http://www.compuware.com.
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March 16, 2005
Iknow completes alliance partnership with Accenture
Iknow LLC and Accenture completed an agreement in which the companies would jointly sell and deliver knowledge management consulting assignments to Accenture’s clients. Greg Reid, a Senior Vice President with Iknow and the company’s Account Executive for the Accenture relationship, stated “This Agreement is great for both companies—Accenture gets access to Iknow’s world-class talent in the knowledge management, content management, and eLearning domains, and Iknow gets access to Accenture’s worldwide client base.”
The two companies had worked together previously on a number of U.S., U.K., and international assignments.
More information about Accenture can be found at http://www.accenture.com.
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March 8-9, 2005
Iknow presents at the HR Executives Summit - 2005
Iknow LLC described several of its knowledge and content management capabilities at the HR Executives Summit - 2005 in Atlanta, Georgia. The company presented several of its HR-related solution offerings, including:
1. RETAINING INTELLECTUAL CAPITAL
When highly skilled workers leave an organization, especially in technology-intensive businesses, organizational performance can be seriously challenged.
An unprecedented number of highly skilled managerial, engineering, and technical professionals will be leaving their jobs in the next several years as aging baby boomers begin retiring. The disappearance of this intellectual capital will make it very difficult for many companies to sustain—let alone grow—their businesses. Every business function that relies on knowledge is threatened. Knowledge retention processes, governance structures, incentives, and other organizational change management elements can help keep critical knowledge from disappearing from your organization.
2. THE CONNECTED EMPLOYEE: DELIVERING VALUE THROUGH THE HR/EMPLOYEE PORTAL
A typical employee uses up to a dozen software applications, or more, per week. Often, they feel overwhelmed with technology and disconnected from their colleagues, peers, and customers.
Cheaper and faster computer networks and web environments have been warmly welcomed by business executives hoping to capture the promise of sizable productivity improvements. However, most companies are finding that the race to put information online has led to multiple disparate environments that often aren’t aligned in their information or capabilities. Employees are frustrated because the vision of a common employee workspace and a centralized, up-to-date information portal is far from being realized.
3. EXPERTISE DIRECTORIES
Expertise directories can help leverage the expertise and intellectual capital already resident in your organization.
Your workforce is a virtual human repository that contains a vast amount of collective intellectual capital. However, most companies have limited processes and systems in place to capture, store, and share the backgrounds, knowledge, and skill sets of individual employees. An expertise directory solution can help individual employees tap into this collective knowledge base, facilitating the sharing and reuse of knowledge among employees, and lead to faster decision making, lower costs, and higher productivity.
4. E-RECRUITMENT TECHNOLOGIES
A variety of technologies is fundamentally changing the nature of recruiting.
Knowledge management technologies are creating value at both the operational and strategic levels of recruitment and selection. At an operational level, automated workflow and business process management technologies can streamline recruiting activities, lead to improved productivity and reduced costs, and help comply with regulations regarding the collection and reporting of applicant flow data. At a strategic level, HR can use these technologies as a catalyst to align core competencies with business strategy at the very beginning of the employee lifecycle (e.g., the development and integration of competency models into the recruiting process).
5. COLLABORATION AND PROJECT MANAGEMENT TECHNOLOGIES
Today, employees are participating on project teams that span multiple business functions, business divisions, and even companies. It is becoming increasingly important to enable these teams with collaborative environments to improve their productivity, shorten project and program cycle times, and ensure that critical information is collected, organized, and shared.
Projects have become more complex. Traditionally, collaboration on most projects consisted solely of a never-ending flow of e-mails and file attachments and a proliferation of documents residing on the hard disks of the individual team members. Today, the sharing of critical information, real-time communica¬tion and collaboration, and timely status reporting can be enabled by virtual project management environments.
6. E-LEARNING SOLUTIONS
Senior executives are increasingly seeing skills enhancement as a critical organizational imperative.
Over the last five years, employee training has undergone a radical transformation—from classroom-based training (i.e., an instructor-led course offered on a given day, place, time, and location) to web-based, distance learning, available to virtually anyone, anytime, and at any place. A comprehensive, well-designed e-Learning program can provide cost, quality, time, content access, and culture-related benefits.
7. CALL/CONTACT CENTER PRODUCTIVITY
Improving customer service representative (CSR) productivity is more than putting a CRM system on-line.
Effective and efficient front-line customer services and support is essential for companies of all sizes. The costs of recruiting, training, retaining, and managing skilled support personnel, as well as the costs of deploying the technology infrastructure, are quite large. Unfortunately, most of today’s transactional systems for call center and contact center environments don’t provide the capabilities and information necessary to enable the CSRs to be ultimately successful. Enhancements to traditional systems, which can include knowledge management, content management, and learning elements, can create huge productivity improvements and yield sizable cost reductions.
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September 20, 2004
Iknow establishes a business partnership with Oculus Info Inc.
Iknow LLC entered into a business relationship with Oculus Info Inc., a Toronto, Canada-based consulting and software services company focused on the analysis, design and development of innovative business visualization solutions. The company has created innovative solutions for portfolio and risk management, trading analytics, customer management, text visualization, credit analysis, network analysis, electronic warfare, C2 and environmental impact. New e-Commerce solutions include real-time auction systems, B2B process management and B2C retail analysis and reporting. Oculus also offers Oculus.NET and Oculus.Java software products—state-of-the-art class libraries and rendering engines for business visualization application development and deployment. More information about Oculus Info Inc. can be found at www.oculusinfo.com.
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July 20, 2004
U.S. Patent and Trademark Office awards KStation trademark to Iknow LLC
Iknow was awarded trademark protection for KStation (Knowledge Station), the Company's knowledge management and collaboration software suite. Trademark protection was granted for several goods and services classes:
- IC 009. US 021 023 026 036 038. G & S: Computer software, namely, software for information and knowledge management, content management, taxonomy management, database management, collaboration, messaging, groupware, portals, text processing and text analysis, data mining, data modeling, data visualization, analysis of data, simulation, expert systems, and/or artificial intelligence, sold as a unit.
- IC 042. US 100 101. G & S: Computer services, namely, providing non-downloadable computer software, namely, software for information and knowledge management, content management, taxonomy management, database management, collaboration, messaging, groupware, portals, text processing and text analysis, data mining, data modeling, data visualization, analysis of data, simulation, expert systems, artificial intelligence, and/or related software functionality, from a hosted location to end users on the Internet and/or on corporate intranets.
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