Quality management is an integral part of Incoda’s project management processes. We take the time, at project inception, to work with our clients to define what quality means to them. We elicit quality requirements along many dimensions, including performance, feature sets, usability, defect levels, and time-to-market, and make them explicit and measurable. We then develop a project quality plan designed to meet our clients' quality objectives. Throughout the life of each project, we measure our performance against the quality plan to ensure that we are taking all necessary steps to meet the stated objectives.

Our quality processes are reinforced by the quality practices of our partners. For example, one of our more important selection criteria for development partners is the achievement of CMM Level 4 or 5, ISO 9000, and/or other recognized quality certifications. Our partners' belief in quality processes and practices strengthens our ability to meet or exceed our quality goals.

Finally, we are developing an independent, external organization to assist in our offshore quality assurance and monitoring activities.